Arriving at Entebbe International Airport

Arrival instructions

Entebbe international airport is currently undergoing a major redevelopment which will take several years.  This means arrival procedures may change at short notice.

Meeting your Venture Uganda Travel Guide

Please travel with the name and phone number of your guide and our company on you. This will have been sent to you before you travel.

On arrival, please follow the procedures below:

On leaving your aircraft, walk to the Arrivals building.

Health – present your Yellow Fever certificate.

Immigration – present your visa (which you bought in advance online).

Baggage reclaim – collect your baggage from the conveyor belts. Free trolleys are available. Should your luggage not arrive, airport staff will direct you to the office within Arrivals, where you can get help.

Security – pass your baggage through a final screening (‘x-ray’) machine.

Exit into Arrivals foyer where, depending on your time of arrival, you will find ATM machines, forex bureau, cafes, toilets, phone company shops, an information desk and the office of the Association of Uganda Tour Operators (AUTO) of which we are a member.

Meet your guide – when you exit the Arrivals hall, you will see a crowd of people waiting to meet people arriving. Your guide will be amongst this crowd, holding a sign with your name on.

Throughout this process airport staff will be on hand to support you, if you ask.

You will also see armed Police and security staff all around the airport. This is normal and should not alarm you.

If you can’t find your guide – don’t panic! This rarely happens. Despite the area outside Arrivals appearing a little chaotic, Ugandans are very friendly people, most speak English and they will help you, if you ask. Many guides know each other: ask at the taxi stand or anyone holding up a sign, if they know your guide/tour company.

Alternatively ring/message your guide/company. If your guide has been delayed for any reason, you can wait for them at one of the airport cafes.

Meeting your hotel representative

If you are being met by a hotel representative, follow the procedures above and look for them in the crowd outside Arrivals, holding a sign with either your name or their hotel name.

They will be using a private vehicle and will take you to the car park. You will not be required to find your way to a bus stop/station. If they are meeting other clients from flights arriving at a similar time, you may be required to wait for a short time and share the transport with them. The cost of the transfer will be included in your holiday price and there will be no need to pay on the day.

Before driving out of the airport, the guide will have to go and pay the parking ticket at a nearby payment machine. This may take a few minutes.