Arrival instructions
Before Travel
- Complete the Uganda health declaration form within 24 hours before departure. You will receive a QR code to present on arrival. You are also required to complete a form, online, within 24 hours before departure.
For Rwanda, no health declaration form is currently required. - You only need a yellow fever vaccination certificate if you are arriving from, or transiting through, a country with a risk of yellow fever transmission
- Travel with the name and phone number of your guide and our company on you.
On arrival
Entebbe international airport is currently undergoing a major redevelopment which will take several years. This means arrival procedures may change at short notice.
Otherwise, the procedure is the same in Entebbe and Kigali:
- Enter the Arrivals building. Present your QR code and any health certificates
- Free wi-fi is available in the terminal building
- Immigration – present your visa
- Baggage reclaim – free trolleys are available. Porters can help you. Should your luggage not arrive, airport staff will direct you to the office within Arrivals, where you can get help. Kindly keep your guide updated about delays on WhatsApp.
- Security scan – pass your baggage through a final screening machine.
- Exit into Arrivals foyer – find ATM machines, forex bureau, cafes, toilets, phone company shops and an information desk
- Meet your guide – when you exit the Arrivals Hall, you will see a crowd of people: your guide will holding a sign with your name on.
Throughout this process airport staff will be on hand to support you, if you ask.
You will also see armed Police and security staff all around the airport. This is normal and should not alarm you.
If you can’t find your guide – don’t panic! This rarely happens. Despite the area outside Arrivals appearing a little chaotic, people are very friendly, most speak English and they will help you, if you ask. Alternatively ring/message your guide.
Meeting your hotel representative
If you are being met by a hotel representative, follow the procedures above and look for them in the crowd outside Arrivals, holding a sign with either your name or their hotel name.
If they are meeting other clients from flights arriving at a similar time, you may be required to wait for a short time and share the transport with them. The cost of the transfer will be included in your holiday price and there will be no need to pay on the day.
Before driving out of the airport, the guide will have to go and pay the parking ticket at a nearby payment machine. This may take a few minutes.